Ella Foods
Returns:
We will take every care in providing the best-quality products on our website. Please make sure that you have enough information about the products you buy. You may use contact us form or call us or use the online chat functionality to reach us to get the clarification of the goods. As most products are shipped from India, directly, refund or exchange involves huge shipping cost.
Food Articles:
Defective of wrong products are eligible for compensation:
However, if we ship you a wrong or defective product, we will surely take the responsibility to make for your loss, in which case, please contact us, and we will work with you on resolving the issues. In most cases, we can replace the products that are not as described on our website. In other cases, credit might be provided to compensate for the variations.
Food Items: No food items are eligible for refund or exchange. We are not responsible if there are any delays due to customs or other reasons beyond our control. We advise you to take a Transit insurance to cover the losses as our shipping prices don't include Insurance, especially for international shipments.
Transit Insurance:
We are not responsible for any delays or damages occurred in Transit due to mishandling of the courier company and other reasons. We advise you to take a transit insurance for such damages.
Missing Products:
We take utmost care in packing and shipping. We have three gate checks while packing your products. Please make sure to inspect your package within 24 hours, from the time it is delivered to you, to report any missing products. Please send an email with pictures and list of items missing to sales@pushmycart.com. In genuine cases, we either provide either a replacement or give a credit for missing products.
